FAQs

About us

We are a Canadian fashion retailer bringing trend-driven clothing from around the world to Canada. Our collections are inspired by global styles and designed for everyday wear, combining contemporary fashion with accessible pricing.

Return policy
30-Day Return Policy

We want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 30 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be attached
  • Items must be free from stains, odours, or damage
Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Underwear, swimwear, and accessories (for hygiene reasons)
  • Gift cards
Return Process
  1. Contact our customer support team through our Contact Us page to request a return.
  2. Once approved, you will receive return instructions.
  3. Securely package your item and send it back using the provided guidelines.
Return Shipping
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Original shipping fees are non-refundable.
Refunds
  • Once received and inspected, refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear on your account
  • You will receive a confirmation email once your return is processed
Exchanges
  • We currently do not offer direct exchanges.
  • If you need a different size or style, please place a new order and return the original item.
Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and resolve the issue promptly.

Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page.

Shipping

We primarily ship within Canada and also offer international shipping worldwide.

Processing Time
  • Orders are processed within 1–3 business days
  • Orders placed on weekends or holidays are processed the next business day
Delivery Time
  • Standard Shipping: 3–7 business days, depending on location
  • Remote areas may experience slightly longer delivery times
Shipping Fees
  • Shipping costs are calculated at checkout
  • Free shipping may apply during promotions or on minimum spend orders
Order Tracking

Once your order ships, you will receive a tracking number by email to follow your delivery.

Delays

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

Incorrect Address

Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect information provided at checkout.

Manufacturing

Some of our items are designed in-house to reflect our brand’s unique aesthetic and your fashion preferences, complemented by curated international pieces.

When will I get my order?

Orders typically arrive within 3–7 business days in Canada; international delivery times vary by location.

Accepted payments

We accept major credit and debit cards, as well as selected digital wallets.

Buy now pay Later

We’re currently working to offer Buy Now, Pay Later (BNPL) services. Availability will be announced soon.

Customer support

Our support team is available via email or contact form—please visit our Contact Us page or send an email - help.canadagirl@gmail.com